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News

Proper News and Event Feed Formatting

May 07, 2013 • by Cristin O'ConnorCategories: Support Blog

 

Issue: You have a feed pulling news items or event items somewhere on your site, but they never quite look formatted properly.

Difficulty Level: Beginner || Audience: RTE/WYSIWYG Users Read More

Upcoming Changes to News Authors

February 26, 2013 • by Erik Runyon

Later this week we will be deploying an update to News that we hope you'll find useful.

Selecting an Author

The first change is for selecting authors. Rather than a simple drop-down, you will now be presented with a slightly different interface.

Author Drop-down

You'll notice that at the top of the list, you still have the option to select "Other…" and from there enter a new author name. But what's new is the search feature. This will allow you to "search" for an author and be presented with a live-updating list. Read More

Resizing Photos for Web While Preserving Metadata

January 31, 2013 • by Cristin O'ConnorCategories: Support Blog

Issue: You want to insert a photo into your website, but the original is the wrong size, and you're not sure how to preserve its metadata.

Difficulty Level: Beginner || Audience: RTE/WYSIWYG Users, Textile Users


Some of the most beautiful photos that you use on your website are likely products of the labor of professional photographers, archivists, and staff all across the University. When working with these photos, there are three steps you should take each time you put one of them on your website: 1) Preserve the metadata; 2) Reduce the file size and 3) Properly resize and crop each photo to the right size for your page or rotator. Read More

Conductor Performance Updates

January 10, 2013 • by Erik RunyonCategories: Support Blog

Following the hardware upgrades that occurred before break, we have put into place several changes to Conductor and upgrades to the server between last Friday (the 4th) and this morning at 6 AM. These updates should result in dramatic performance improvements for Conductor. We have other upgrades in the works to further improve performance in the coming months. Read More

Conductor Weekend Maintenance Update

December 14, 2012 • by Nick JohnsonCategories: Support Blog

Thank you for your patience as we upgrade Conductor's server structure. Conductor has seen rapid growth—we recently launched our 300th site, and nearly 1,300 members of the Notre Dame community are trained Conductor users. To add to that, external traffic is at an all-time high. 

With growth comes the need for infrastructure upgrades. Read More

Conductor Weekend Maintenance

December 13, 2012 • by Erik RunyonCategories: Support Blog

UPDATE: The maintenance has been moved to Sunday, December 16 at 1pm. Please see the new announcement.


In a push to reduce recent Conductor slowness, on Saturday, December 15 Conductor will experience two periods of downtime for a scheduled hardware upgrade. At 1pm EST and 3pm EST Conductor will be taken off-line by our hosting provider to upgrade the server hardware. During this time period, websites will be unavailable to the public and site admins will not have the ability to make changes. Read More

Conductor Server Outage

December 07, 2012 • by Erik RunyonCategories: Support Blog

Conductor and all associated sites were unavailable today from approximately 10:10am to 11:22am. The server experienced a resources issue which caused the server to lock-up requiring a hard reboot. We will be working with our provider to find solutions to prevent this from happening again.

We applogize for any inconvenience this outage may have caused. Read More

Just Role With It: Managing User Capabilities With the Roles Feature

December 05, 2012 • by Cristin O'ConnorCategories: Support Blog

Issue: You want to add a user, but you don't want them to have access to all the features that you do. 

Difficulty Level: Beginner || Audience: RTE/WYSIWYG Users, Textile Users Read More

Link to a Specific Location in a Webpage

November 26, 2012 • by Cristin O'ConnorCategories: Support Blog

Issue: You want to link not only to a page, but to a specific location in a page. Read More

Feedburner API shuttered by Google

September 06, 2012 • by Erik Runyon

A number of our customers use Feedburner as a way to provide email subscriptions to their News and Events. We have used this free service in Conductor since 2007. Unfortunately, Google has decided to shut down the portion of the service that allows us to pull the statistics for this service and display it on the Conductor dashboard effective October 20. There is no word from Google on the overall health of the product, but we will be keeping a close eye on it and will be seeking out possible alternatives and migration routes should they become necessary. For those who regularly rely on the statistics displayed, contact us and we'll work out a way to provide regular reports or tranfer ownership to you. Read More