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It's Spring! Why is Conductor Freezing?

April 16, 2015 • by Kate RussellCategories: Support Blog

Have you ever worked on a page just to create or update it and have Conductor freeze?

This doesn't happen often, but when it does, it's panic time as you see an ever-revolving indicator that your page is not saving, and the only option is to cancel your save and lose your work.

But that's not completely right! Read More

Problem Uploading Images and Documents? Here's Why

March 26, 2015 • by Kate RussellCategories: Support Blog

Perhaps you've noticed that your upload button in the Conductor admin isn't showing. Don't worry; nothing's wrong with your computer or Conductor.

The problem lies in the fact that the version of Flash on your computer is outdated. Flash is a program used by the editor behind Conductor, and they have just released a new update! Read More

10 Ways to Add Value to Your Site

March 23, 2015 • by Russell, KateCategories: Support Blog

Do you want to increase the time visitors spend on your site? Pageviews? Conversions? Do you want to make sure your visitors find what they want and take the actions you want them to take? Then

"Keep your visitors happy."

If you've taken Conductor training from me, it's likely that you've heard that mantra more than once. And here are 10 ways you can help visitors AND yourself, as well. It's a win-win situation! Read More

Yet Another Way to Share Photos

February 13, 2015 • by Categories: Support Blog

Got a Flickr album you want to embed in your site but don't know how? Well, it's your lucky day!

I have to admit I didn't know how to do this until this morning, after a client asked me for instructions the other day. But Flickr took care of the hard part, so the rest was easy.

Here's how I did it:

  1. Go to your Flickr account. If you don't have one, you'll need to set one up at
Read More

Centering Text - Not a Great Idea

February 13, 2015 • by Categories: Support Blog

I get asked fairly frequently why folks can't center text on their Conductor site.

The answer is simple. It's a bad idea.

You've probably all heard my mantra, "Keep your visitors happy." Well, keeping them happy involves making sure all text that looks like a link is actually a working link, making information easy to find, keeping image files small so you don't use their data and so pages load quickly, and making sure the text is easy to read. Read More

Adding a Basic Photo Gallery to Your Site

February 11, 2015 • by Categories: Support Blog

Thanks to the Conductor refresher afternoon sign-up and a beta test of a new product that helps me see where folks are going on the User Guide, I realized that we don't have a simple explanation of how to place a basic photo gallery on Conductor sites (RTE version).

How to Add Photo Gallery

So I added one at Creating a Photo Gallery Read More

Setting Default Email Programs

December 05, 2014 • by Categories: Support Blog

We've had several questions lately about why Outlook and not Gmail tries to open when visitors select an email link. Users want to know how they can get Gmail to open instead.

However, it's not Conductor (or any other content management system) that's telling Outlook to open. The default email client (program) is determined by settings in your visitors' computer preferences. Most likely, they were originally set for Outlook since we only recently changed to Gmail. Anyone with this issue will need to change those defaults; you can't control this except on your own computer. Read More

Correcting Alt Text on Placed Images

August 19, 2014 • by Categories: Support Blog

We've all done it.

photo with poor alt text

We've all placed images on a web page and forgotten to update the alt text (description). Thus, when a visitor hovers over the image on the site, she sees 234987ksd.jpg or something just as (not) helpful. A visually disabled visitor has no way of knowing what that image is about or why it's important to the page. And search engines are left clueless as to why they should send visitors to this page to see this image. Read More

Checking for Broken Links

July 17, 2014 • by Categories: Support Blog

Wow! I just had a real eye-opening experience!

I was in the midst of writing an article about how you could use a certain website to check for broken links, when I realized that that site was not checking through my entire site, but just the homepage! You wouldn't believe the number of broken links on this site alone; I was embarrassed to find we had so many errors, but so happy to be able to fix them! Read More

Wait! Do you really need that PDF?

June 23, 2014 • by Categories: Support Blog

Nearly every site has PDF links, right? But is it always the right thing to do—insert PDFs instead of write out the text on your site? Many usability/accessibility experts are saying the answer to that is an emphatic No! 

PDFs have accessibility issues that webpages, in general, don't have. Let's look at some of the arguments for and against using PDFs. Read More